Shipping Information:
Our shipping policy is specifically tailored to cater to orders within the United Kingdom (UK), and it is essential that you familiarize yourself with the guidelines outlined herein before placing an order on our store. By proceeding with a purchase, you acknowledge and accept the terms and conditions presented below.
Shipping and Delivery:
Enjoy free shipping on all orders exceeding £50. For orders below £50, a flat rate of £2.99 will be applied. Orders made through our website typically undergo processing within 1-3 business days, Monday to Friday. Once processed, your order will be delivered directly to your specified address. The transit time may range from 4-8 business days, Monday to Friday.
International Shipping:
For our international customers, a flat rate of £6.90 is applied. The transit time for international orders falls between 4-11 business days, Monday to Friday.
Order Tracking:
Stay informed about your order's journey with our automatic tracking system. Tracking information is sent to the email address provided during checkout. If you don't receive tracking details within 1-3 business days from the processing date, please check your spam folder.
Tax:
All orders dispatched to customers are exempt from additional duties and taxes.
Order Cancellation:
You have the opportunity to cancel your order and receive a full refund if the cancellation request is submitted within 24 hours of purchase. Contact us promptly at info@canvas24.com for order cancellation. Please note that we cannot accommodate cancellation requests once the orders have been shipped.
Change of Address or Phone Number:
If you need to modify your delivery address, kindly reach out to us at info@canvas24.com. Please be aware that we can only process address changes before the order is shipped. Once the order is in transit, alterations to the shipping address are not feasible.
Damaged or Missing Packages:
Thoroughly inspect all items upon receipt, as occasionally, items may incur damage during transit. In the event of damaged or missing items, report the issue by emailing us at info@canvas24.com with accompanying photos within 5 days of the shipping date. Any reports made after this timeframe will not be eligible for a refund. Retain all packaging until the issue is resolved, and do not discard any items. We are here to assist you in resolving shipping-related matters.
For any further assistance or clarification, please don't hesitate to contact us at info@canvas24.com. Your satisfaction is our priority.