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At Canvas24, ensuring your satisfaction with our meticulously crafted Canvas Works is our top priority. Our return policy is meticulously crafted to make your shopping experience worry-free.

30-Day Return Policy: We want you to love your purchase, so we offer a generous 30-day return window from the date you receive your item.

To be eligible for a return, please ensure the following:

  • - The item must be in its original condition, unworn, and unused.
  • - All original tags and packaging must be intact.
  • - Provide the receipt or proof of purchase.

Initiating a Return: Starting a return is simple. Contact our dedicated support team at, and they'll guide you through the process. Please remember that returns must be sent to the following address:

Canvas24 Returns Address:
55 Randal Street
Maidstone ME14 2TB
United Kingdom

Kindly note that any returns sent without prior authorization will not be accepted. If you reside outside the United Kingdom, please anticipate potential delays in shipping.

For any questions or concerns about your return, feel free to reach out to us at

Damages and Issues: We take pride in delivering top-quality products. However, if you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will promptly address the issue and ensure it's made right.

Exchanges: If you're looking to exchange your purchase for a different item, the quickest way is to initiate a return as outlined above. Once your return is accepted, you can make a separate purchase for the new item you desire.

30-Day Cooling Off Period for EU Shoppers: For customers within the European Union, you have the right to cancel or return your order within 30 days for any reason, without the need for justification. The same eligibility criteria apply: the item must be in its original condition, with all tags, packaging, and proof of purchase.

Refunds: Once we receive and inspect your return, we'll notify you about the approval status of your refund. If approved, you can expect an automatic refund to your original payment method within 3 business days. Please allow for additional processing time on the part of your bank or credit card company.

If more than 5 business days have passed since we approved your return, don't hesitate to get in touch with us using the following contact information:


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