1. Introduction
Welcome to Canvas 24! These Terms and Conditions outline the rules and regulations for using our platform. By accessing or using our website, you agree to these terms. If you do not agree, you may not use our services.

2. About Canvas 24
Canvas 24 is an e-commerce platform that allows users to purchase and customize printing products. Vendors can register to sell their products, and all transactions are processed securely via Stripe.

3. Account Registration

• Users must create an account to access certain features of the website, including customization and purchasing.
• Vendors must provide accurate and up-to-date information when registering their accounts.
• You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

4. Vendor Terms

• Vendors are independent sellers who list and sell their products on Canvas 24.
• Canvas 24 charges a 10% commission on the total sale amount (excluding taxes and shipping fees) for every product sold through our platform.
• Payments to vendors will be processed via Stripe and will follow Stripe’s terms and conditions. Vendors are responsible for ensuring their Stripe account is active and compliant.
• Vendors must provide accurate product descriptions, pricing, and ensure product quality. Canvas 24 reserves the right to suspend or remove vendor accounts for violations of these terms.

5. Payment Terms

• All payments on Canvas 24 are processed securely via Stripe.
• Buyers will see charges reflected as [Your Business Name] on their payment statements.
• Vendors are responsible for any applicable taxes related to their sales.

6. Customization and User Content

• Buyers may upload files or provide designs for product customization. By uploading content, you confirm you have the necessary rights and permissions to use the content.
• Canvas 24 reserves the right to reject any content that is deemed inappropriate, offensive, or violates intellectual property rights.

7. Shipping and Delivery

• Vendors are responsible for shipping products to buyers in a timely manner.
• Buyers are responsible for ensuring their shipping information is accurate. Canvas 24 is not liable for delays or issues caused by incorrect shipping details provided by the buyer or vendor.

8. Returns and Refunds

• Buyers should contact the vendor directly for returns or refunds.
• Vendors must clearly state their return and refund policies on their product pages.
• Canvas 24 may mediate disputes at its discretion but is not obligated to resolve conflicts between buyers and vendors.

9. Platform Usage Rules

• You agree not to use Canvas 24 for illegal or unauthorized purposes.
• You must not engage in activities that disrupt or harm the platform, other users, or vendors.

10. Intellectual Property

• All content on Canvas 24, including logos, designs, and trademarks, is owned by or licensed to Canvas 24. You may not use, copy, or distribute this content without prior written permission.

11. Limitation of Liability
Canvas 24 is not liable for:

• Any direct or indirect damages resulting from your use of the platform.
• Loss of revenue or business opportunities for vendors or buyers.
• Issues arising from third-party payment processors such as Stripe.

12. Termination of Use
Canvas 24 reserves the right to terminate or suspend your account if you violate these terms.

13. Changes to Terms and Conditions
Canvas 24 may update these Terms and Conditions from time to time. Updates will be posted on this page, and continued use of the platform constitutes acceptance of the revised terms.

14. Contact Us
For questions about these Terms and Conditions, contact us at:

• Email: Orders@canvas24.com

Last Updated: 17-1-2025